Privacy Policy
Effective Date: 1st January 2025
At North & South Labels Limited, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you visit our website, contact us, or purchase from us.
1. Who We Are
North & South Labels Limited
Unit 1, 56a Bensham Grove
Thornton Heath
Surrey
CR7 8DA
Company Registration Number: 3740856
Email: sales@nslabels.co.uk
Phone: 020 8653 4477
Website: www.nslabels.co.uk
2. What Information We Collect
- Contact details – such as name, company name, email address, phone number, and postal address.
- Order information – including delivery details, payment information, and product preferences.
- Communications – emails, enquiries, or other correspondence you send us.
- Information submitted through our website – including contact forms and quote requests.
- Website access data – such as IP address and browser type, where technically necessary for delivering content.
Note: We do not use cookies or tracking technologies on our website at this time.
3. How We Use Your Information
- To process enquiries, quotes, and orders.
- To deliver products and services to you.
- To respond to questions and provide customer support.
- To manage our business relationship with you.
- To send updates, where you have opted in to receive them.
4. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties when necessary:
- Delivery providers – to fulfil your orders.
- IT and system providers – to manage our email and internal systems.
- Professional advisers – such as accountants or legal advisers.
- Law enforcement or regulators – if legally required.
5. Data Security
We have appropriate technical and organisational measures in place to protect your data against loss, misuse, or unauthorised access. Access is limited to staff and suppliers who have a legitimate business need and are subject to confidentiality obligations.
6. How Long We Keep Your Information
- Enquiry data – typically for up to 12 months.
- Customer data – for as long as you remain a customer and for up to 7 years afterwards, to comply with legal and tax obligations.
- Marketing data – until you unsubscribe or ask us to delete it.
You can ask us to delete your personal data at any time (see Section 7).
7. Your Rights
Under UK data protection law (including the UK GDPR), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict how we process your data
- Withdraw consent for marketing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at:
📧 sales@nslabels.co.uk
📞 020 8653 4477
📍 Unit 1, 56a Bensham Grove, Thornton Heath, Surrey, CR7 8DA
8. Changes to This Policy
We may update this policy from time to time to reflect changes in law or our business practices. The latest version will always be available on our website.
